Contact Us

We supply a comprehensive range of construction materials including building materials, decorative materials, insulation materials, waterproof materials, plastic products, and polymer materials. Our product portfolio covers everything from basic construction essentials to advanced high-performance materials for specialized applications. We also offer custom material development for unique project requirements.

We ship to over 50 countries worldwide. Our primary markets include China, European countries (Germany, France, UK, Spain, Italy, Netherlands, etc.), North America (USA, Canada), Australia, Japan, South Korea, Singapore, and many other countries. Shipping times and costs vary by location. Please contact our sales team for specific shipping information to your region.

Our products hold various international certifications depending on the material type and target market. These may include ISO 9001 (Quality Management), ISO 14001 (Environmental Management), CE marking for European markets, ASTM standards for North America, and various other regional certifications. Specific certifications are available upon request for each product.

Our Baize Mobile Management Application is available for free download on both Google Play Store (for Android devices) and Apple App Store (for iOS devices). Simply search for "Baize" or visit our developer pages directly. The app provides real-time inventory management, project tracking, order processing, and technical documentation access. Premium features are available through in-app subscription.

For technical issues with the mobile app, please try the following steps: 1) Ensure your app is updated to the latest version, 2) Clear the app cache and restart, 3) Check your internet connection. If the problem persists, please contact our mobile app support team via email at support@baizexcl.com or through the in-app support feature. For critical issues, key account clients can access 24/7 priority support.

Yes, we offer custom material development services for clients with specific project requirements. Our R&D team can develop bespoke formulations for novel building materials, environmental protection materials, and high-performance polymer technologies. Please contact our technical team with your project specifications, and we will provide a feasibility assessment and development timeline.

Our minimum order quantities vary by product type and material. Standard products typically have MOQs starting from 1 metric ton for bulk materials or 100 units for manufactured products. For sample orders or small quantities for testing purposes, please contact our sales team. We strive to accommodate projects of all sizes while maintaining competitive pricing.

We welcome inquiries from potential distribution partners. To become an authorized Baize distributor, please submit your company information through our contact form selecting "Business Partnership & Distribution" as the department. Our business development team will review your application and schedule a discussion to explore partnership opportunities. We offer attractive distributor programs with competitive margins, marketing support, and priority access to new products.

We accept various payment methods including wire transfer (TT), Letter of Credit (LC), PayPal (for small orders), and major credit cards. For established customers, we also offer credit terms subject to approval. International transactions are typically handled through wire transfer or LC to ensure security for both parties. Please contact our finance department for payment arrangements.

We warmly welcome clients and partners to visit our headquarters in Nantong, China. Factory visits can be arranged for qualified buyers and distributors. Please schedule your visit at least 2 weeks in advance through our contact form. During your visit, you can tour our facilities, meet our technical team, review product samples, and discuss business opportunities. Visa invitation letters can be provided upon request.