Terms of Service

1. Acceptance of Terms

Welcome to Nantong Baize New Material Technology Co., Ltd. ("Baize," "we," "us," or "our"). By accessing or using our website at baizexcl.com (the "Website") or our mobile applications (the "Apps") available on Google Play and the App Store, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not access or use our Website or Apps.

These Terms constitute a legally binding agreement between you and Baize concerning your access to and use of the Website and Apps. By using our services, you represent that you are at least the age of majority in your jurisdiction of residence, or you have given us your consent to allow any minor dependents to use the Apps under your supervision.

2. Description of Services

Baize provides the following services:

• Development and sales of new building materials, environmental protection materials, and polymer material technologies
• Technology research, development, and promotion services
• Sales of building materials, decorative materials, insulation materials, waterproof materials, plastic products, and chemical raw materials (excluding hazardous chemicals)
• Building materials technology consulting services
• Engineering materials distribution services
• Mobile application services for construction professionals (the "Apps")

3. Mobile Application Terms

3.1 App License

Subject to these Terms, Baize grants you a limited, non-exclusive, non-transferable, revocable license to download and install the Apps on your mobile devices for personal, non-commercial use.

3.2 App Store Requirements

Our Apps are distributed through Google Play and the Apple App Store. Your use of the Apps is subject to the following additional terms:

• Google Play: You agree to comply with Google's Developer Distribution Agreement and Google Play Developer Program Policies
• Apple App Store: You agree to comply with Apple's App Store Review Guidelines and the Apple Developer Program License Agreement

3.3 Age Requirements

Age requirements for using our Apps vary by jurisdiction:

• General: Users must be at least 13 years old (or the applicable age of digital consent)
• European Union: Users must be at least 16 years old (or lower as determined by member states)
• China: Users under 18 require parental consent
• South Korea: Users must be at least 14 years old

4. User Accounts

To access certain features of our Website or Apps, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

5. Acceptable Use

You agree NOT to:

• Use the Website or Apps for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Website or Apps
• Use automated tools to access the Website or Apps without permission
• Collect user information without consent
• Resell or commercialize the services without authorization
• Create false or misleading content

6. Products and Orders

6.1 Product Information

We strive to display accurate product information, including descriptions, specifications, pricing, and availability. However, we do not guarantee that all information is completely accurate or error-free.

6.2 Orders and Pricing

All orders are subject to availability and confirmation. Prices are subject to change without notice. We reserve the right to cancel or refuse any order.

6.3 Shipping and Delivery

Shipping times and costs vary by location and product. We provide engineering materials distribution services to various regions.

6.4 Returns and Refunds

Our return and refund policy is available upon request. Please contact support@baizexcl.com for assistance.

7. Mobile Application Advertising

Our Apps include advertising from third-party ad networks. By using our Apps, you acknowledge and agree to the following:

• Ad Types: Our Apps may display splash ads, rewarded video ads, interstitial ads, banner ads, and native ads
• Ad Networks: We work with various ad networks including Google AdMob, Facebook Audience Network, Unity Ads, AppLovin, ironSource, Vungle, Chartboost, AdColony, MoPub, Pangle, MINTEGRAL, Ogury, Liftoff, Fyber, Digital Turbine, InMobi, and others
• Targeted Advertising: Some ads may be tailored to your interests based on information collected by ad networks
• Ad Choices: You can opt out of certain targeted advertising through your device settings or the app's settings
• Ad Behavior: We are not responsible for the content or practices of third-party advertisers

8. Intellectual Property Rights

The Website, Apps, and all content, features, and functionality (including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software) are owned by Baize or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

You may not:

• Copy, modify, distribute, or create derivative works
• Use our trademarks without written permission
• Reverse engineer or decompile the Apps
• Remove or alter any proprietary notices

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Website and Apps. By using our services, you consent to our data practices as described in the Privacy Policy.

10. Third-Party Services

Our Website and Apps may contain links to third-party websites, services, or applications that are not owned or controlled by Baize. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

You acknowledge and agree that Baize shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such third-party content, goods, or services.

11. Disclaimer of Warranties

THE WEBSITE AND APPS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Website or Apps will be uninterrupted, secure, or error-free
• The results obtained from using the Website or Apps will be accurate or reliable
• The quality of any products, services, information, or materials will meet your expectations
• Any errors in the Website or Apps will be corrected

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BAIZE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Business interruption losses
• Cost of substitute services
• Personal injury or property damage

IN NO EVENT SHALL BAIZE'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.

13. Indemnification

You agree to indemnify, defend, and hold harmless Baize, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Website or Apps
• Your violation of these Terms
• Your violation of any third-party rights
• Any unlawful or negligent acts or omissions

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Nantong, Jiangsu Province, China.

For users in other jurisdictions:

• European Union: Consumers may have additional rights under EU consumer protection laws
• United States: Consumers may have rights under state and federal consumer protection laws
• Other Regions: Applicable local laws may provide additional protections

15. Dispute Resolution

15.1 Informal Resolution

We encourage you to contact us first to resolve any dispute. You can reach us at support@baizexcl.com.

15.2 Arbitration

For users in the United States, any dispute not resolved informally shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association.

15.3 Class Action Waiver

You agree that any arbitration or proceeding shall be conducted on an individual basis only, not as a class action or collective action.

15.4 European Consumers

European consumers may submit complaints through the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

16. International Use

Our Website and Apps are accessible internationally. If you access our services from regions with laws different from those described in these Terms, you agree to comply with applicable local laws.

We comply with applicable export control and sanctions regulations. You represent that you are not located in a sanctioned jurisdiction.

17. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Website or Apps at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our Website
• Updating the "Last updated" date
• Sending notification through the Apps
• Sending email to the address associated with your account

Your continued use of the Website or Apps after such changes constitutes your acceptance of the new Terms.

19. Termination

We may terminate or suspend your access to the Website or Apps immediately, without prior notice, for any reason, including without limitation if you breach these Terms.

Upon termination, your right to use the Website and Apps will cease immediately. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Baize concerning your use of the Website and Apps.

22. Contact Information

If you have any questions about these Terms, please contact us: